Attentive Service-Linking People
After-Sales Service
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@essgoo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@essgoo.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post your refund too.
Shipping and Delivery
We understand that when you place an order, you are not just purchasing a product, but looking forward to a pleasant and worry-free shopping experience. Therefore, we are committed to providing excellent product shipping services to ensure that your goods reach you safely and quickly.
Our commitment
Reliability and Speed: No matter where you are, we'll make sure your order arrives quickly. Our shipping partners are experienced and provide reliable delivery services.
Secure Packaging: Your items will be securely packaged and protected during transit to prevent any damage or loss.
Order tracking: We provide a real-time order tracking function so that you can know the delivery progress of your order at any time.
Shipping Times by Region
We serve customers worldwide. Below are the shipping times for each region:
- USA / Australia / UK: 4–10 working days
- Canada / Israel / Azerbaijan / Russia / Maldives / Eastern Europe / Middle East: 9–18 working days
- Brazil / Chile / South America: 9–18 working days
- Western Europe / New Zealand: 7–10 working days
Kind Tips
- Shipping time depends on shipping options. Sometimes it may be delayed due to various circumstances (such as holidays, war, weather, etc.). If the delivery time exceeds the estimated time, please contact us immediately.
- Import taxes, duties, and related customs fees may be charged after the package reaches the destination country. These fees are determined by customs at the specific destination. Payment of these fees and taxes is the responsibility of the recipient, and we at ESSGOO will not be responsible for these fees and taxes. For more details on fees, please contact your local customs office.
We value your time and trust
We know that you have high expectations for our products. Whether you are purchasing a small item or a large piece of equipment, we will do our best to ensure your order arrives safely and to meet your needs.
Contact Us
Customer Support: Our customer service team is here to help and support you. If you have any questions or special requirements, you can contact us through the official email address and we will do our best to meet your needs.
At ESSGOO brand, we not only provide products but also provide a worry-free shopping experience. Thank you for choosing us and letting us share the joyful moments of every delivery with you.
Product Operation Guide
Find helpful tutorials, product instructions, and answers to frequently asked questions about ESSGOO products.