2. Special machine
2.1 General problems
2.1.1 Failure to start
Special machine cables come in two types: one with canbus and one without canbus.
For products with canbus, if the machine fails to start, you need to first confirm whether the following two parts have been connected properly:
(1) Whether the canbus is connected properly.
(2) Whether the canbus serial cable is connected properly.
(3) The canbus interface must not be connected to the RCA cable interface, otherwise the machine will be damaged and may not be repaired. If this happens, please connect the cables in the normal way and start the machine. If it fails to start, please contact customer service.
(4) If the car is not ignited (the dashboard is not lit), the machine cannot start. Please ignite the car.
2.1.2 Touch screen/button failure
Touch screen failure
If the display area of the machine has a touch failure
Please perform five-finger correction:
Touch screen failure correction operation video
Touch button failure
Please perform button learning: Car setting; factory; 000000; touch learning.
Physical button failure
Please perform button learning: Car setting; factory; 000000; physical learning.
MT8163-physical button learning
2.1.3 Steering wheel control does not work
1. Models with a CAN bus box
(1) Make sure the protocol box is connected to the serial port cable accurately.
(2) If the product received is a type with a separate frame, machine, and wire, you must select the corresponding protocol path. There are two ways to select the protocol path. First, enter the corresponding model + year on the ESSGOO official website (https://essgoo.com/pages/database) to query the protocol path corresponding to the wire. Second, if the above method cannot query the protocol path information, please contact customer service.
2. Models without canbus
After the product is wired normally, Fangkong learning is required.
MT8163-Fangkong learning video
2.1.4 CarPlay function cannot connect wirelessly
1. Confirm the phone model and version information
Confirm the phone model and version information (iOS system version must be above 12).
2. Confirm BT connection
Confirm whether it can connect to the Bluetooth of the car machine. If it cannot connect to Bluetooth, restart the car machine to see if it can connect; delete the matched Bluetooth settings on the mobile phone, turn on/off the Bluetooth function again, and try again to see if it can successfully connect to Bluetooth.
3. Confirm WIFI connection
If Bluetooth can be connected, confirm whether the WIFI on the mobile phone is turned on.
4. Confirm whether the reversing adapter cable is missing
If the Bluetooth connection is normal, confirm whether the reversing adapter cable is connected; whether the WIFI connection signal is full and normal, CarPlay still cannot connect, try to connect CarPlay using a wired USB to see if it is normal.
5. Wired connection verification
If the Bluetooth connection is normal, the WIFI connection is also normal, but CarPlay still cannot connect, try connecting CarPlay with a wired USB to see if it works. If it can be connected normally, there may be a delay in the wireless signal transmission on the mobile phone. Please try again later; if it cannot be connected, it means that the mobile phone does not have the CarPlay function.
6. If the above methods cannot solve the problem, please contact customer service.
2.1.5 CarPlay function cannot be connected by wire
1. Confirm the phone model and version information
Confirm the phone model and version information (iOS system version must be above 12)
2. Confirm USB connection
Secondly, if there is no prompt on the car side and the phone side after inserting the USB, confirm that the USB cable on the phone side is normal, change another USB interface and confirm whether it can be recognized normally by inserting the USB flash drive to another interface to rule out whether it is a problem with the USB interface. If it is a problem with the USB interface, please get in touch with customer service to replace the USB adapter cable.
3. If the above method cannot solve the problem, please contact customer service.
2.1.6 Problem of wireless connection failure of the Android Auto function
1. Confirm the phone model and version information
Confirm the phone model and version information (Android system version must be above 11)
2. Confirm BT connection
Secondly, confirm whether the Bluetooth of the car can be connected. If the Bluetooth cannot be connected, restart the car to see if it can be connected; delete the matched Bluetooth settings on the mobile phone, turn on/off the Bluetooth function again, and try again to see if the Bluetooth can be successfully connected.
3. Confirm WIFI connection
If the Bluetooth can be connected, confirm whether the WIFI on the mobile phone is turned on.
4. Confirm whether the reversing adapter cable is missing
If the Bluetooth connection is normal, confirm whether the reversing adapter cable has been connected; whether the WIFI connection signal is full and normal, CarPlay still cannot be connected, try to connect CarPlay using a wired USB to see if it is normal.
5. Wired connection verification
If the Bluetooth connection is normal, the WIFI connection is also normal, but CarPlay still cannot connect, try connecting CarPlay with a wired USB to see if it works. If it can connect normally, there may be a delay in the wireless signal transmission on the mobile phone. Please try again later; if it cannot connect, it means that the phone does not have the Android Auto function.
6. If the above methods cannot solve the problem, please contact customer service.
2.1.7 The problem of the Android Auto function not being able to connect via wire
1. Confirm the phone model and version information
First, confirm the phone model and version information (Android system version 11 or above)
2. Confirm the USB connection
If the USB cable on the phone is normal, change to another USB interface and confirm again (there are two USB interfaces on the car computer). Insert a USB flash drive into this interface to confirm whether it can be recognized normally. Exclude whether it is a problem with the USB interface. If it is a problem with the USB interface, please contact customer service to replace the USB adapter cable.
Secondly, if there is no prompt on the car computer after inserting the USB, and there is no prompt on the phone, you need to go to the phone settings-app to find Android Auto, check the storage and cache, clear the storage space, and connect again.
3. If the above method cannot solve the problem, please contact customer service.