Product Page FAQ
I know your worries
0. How to install? ? I need tutorials!！
- All products have installation instructions and instructions for use in your package.
- If it's not enough, you can also watch our official YouTube, there are many installation video tutorials~~
- Or search 'install' in essgoo.com, or Click the ‘Support’
- For example this: Car Stereo Installment Near You
1.Why Choose ESSGOO?
Brand ESSGOO was established in 2016 with great advantages in electronic products. More than that, the operating team has more than 11 years experiences on e-commerce.. We know exactly what the buyer concerns and worries. Making sure you will have a wonderful shopping experience by providing what you need and getting rid of what you worried about. It is no doubt to choose us with our high quality of product, good shipping way, and good customs support.
2.Can I change my shipping address after placing an order?
There is an opportunity to notify our customer service via email to change the delivery address within 2 hours after the order is generated.
3.How do I track my order?
1. Use your email to log in Account to view order information, logistics information, etc.
2. ESSGOO will send you emails at different stages of your order.
3. Feel free to contact our customer service, usually reply to your questions within 24 hours.
4.Will I be charged with customs and taxes?
ESSGOO uses 11 years of online experience and customer feedback to conclude that there will be no additional tariffs and related customs fees if you purchase items normally.
Unless you buy multiple high-priced products at the same time, you may need to pay additional fees.
5.What Do I Do If I Have Missing Items In My Order?
Please contact us immediately.
6.What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
7.How do I return an item?If you are not satisfied with the purchased item and want to return it, please contact us immediately after receiving the order, and provide your order number and the reason for the return. Our customer service team will review the return request and send further instructions after the return is approved.
For details, please refer to ESSGOO's warranty information and refund policy. All returns must be kept in original condition and packaged intact.
8.When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request.