743CP、E40、991CP、TS0001
1、Which mobile phone system version is this devicecompatible with?
IPhone supports iOS 10 or above, Android phone supports Android 12 or above.
2、The device fails to power on after being connected to the power supply.
Check that the device's power supply is correct and that the power indicator light is on.
3、The device cannot connect to the phone via CarPlay or Android Auto.
Please enable Bluetooth and Wi-Fi on your phone, then use Bluetooth to search for and connect to the device's wireless signal: ESSGOO-xxxx.
4、The bracket is not strong, the suction cup adhesion isinsufficient, and it becomes unstable under hightemperature?
When pasting, ensure that the location is clean anddry to avoid bubbles and prevent unstable adhesion duringthe application process.
5、Can navigation and music be controlled via voice commands?
Yes, you can. You simply need to enable microphone permissions on your phone and use the voice command "Hey Siri" or "Hi Google" to interact.
E42、E52、E64、1026SCP、H26、E72、H16
1、The device fails to power on after being connected to the power supply.
Check that the device's power supply is correct and that the power indicator light is on.
2、The device cannot connect to the phone via CarPlay or Android Auto.
Please enable Bluetooth and Wi-Fi on your phone, then use Bluetooth to search for and connect to the device's wireless signal: ESSGOO-xxxx.
3、The bracket is not strong, the suction cup adhesion isinsufficient, and it becomes unstable under hightemperature?
When pasting, ensure that the location is clean anddry to avoid bubbles and prevent unstable adhesion duringthe application process.
4、Can navigation and music be controlled via voice commands?
Yes, you can. You simply need to enable microphone permissions on your phone and use the voice command "Hey Siri" or "Hi Google" to interact.
5、The memory card is not recognized, preventing the dash cam from recording.
For first-time use, please insert the memory card into the device and format it.
E10、E20
1、Which mobile phone system version is this devicecompatible with?
IPhone supports iOS 10 or above, Android phone supports Android 12 or above.
2、The device fails to power on after being connected to the power supply.
Check that the device's power supply is correct and that the power indicator light is on.
3、The device cannot connect to the phone via CarPlay or Android Auto.
Please enable Bluetooth and Wi-Fi on your phone, then use Bluetooth to search for and connect to the device's wireless signal: ESSGOO-xxxx.
4、How do I get the audio to play through my Bluetooth helmet headset?
Please connect to your helmet headset's wireless signal via your mobile phone's Bluetooth.
5、Can navigation and music be controlled via voice commands?
Yes, you can. You simply need to enable microphone permissions on your phone and use the voice command "Hey Siri" or "Hi Google" to interact.
PL6、PL8 Pro
1、Why is my device unable to recognize that device?
You need to connect the USB cable to the vehicle's USB data port, not the charging port.
2、Why does my device detect the other device, yet fail to launch CarPlay or Android Auto?
Your display unit must support CarPlay or Android Auto; you can check compatibility at https://www.apple.com/ios/carplay/available-models/.
3、Does CarPlay support the YouTube and Netflix apps?
It is not supported; you need an app that supports CarPlay or Android Auto to use the feature via your phone.
4、Can the device automatically connect to my phone and launch CarPlay or Android Auto after startup?
Yes, that is possible. For the initial setup, you need to connect manually and save the device information; upon subsequent startups, the device will automatically recognize the connection and launch CarPlay or Android Auto.
5、Can navigation and music be controlled via voice commands?
Yes, you can. You simply need to enable microphone permissions on your phone and use the voice command "Hey Siri" or "Hi Google" to interact.